Mellanox Expert Services- Our Differentiators, Your Peace of Mind
Mellanox Global Services team of experts has clear main objectives:
- De-risk our customer’s installations
- Offload complex tasks from our customer’s data center teams
- Implement industry best practices
As the interconnect vendor, it is our main concern and priority that Mellanox installations will function properly.
Many risks are lying in wait in such implementations:
- Addressing unexpected topology changes
- Addressing local performance issues
- Technology standard challenges (compatibility, gateways, the configuration order)
- Long time to configure (we use internal tools that allow us to do it much faster)
- Interface to external systems if any
- Uneducated/ unexperienced manpower
- Human mistakes
- Longer escalation cycles (the support contract is relevant only post-going-live)
- Later support on the installed system (easier if done by Mellanox)
- New and unique technology (Cumulus) requires Linux and networking knowledge and experience
Let us take a full ownership of your implementation and de-risk it. will be there when you need us. No 911 calls.
Here is what differentiate us from others, and will provide your peace of mind:
- Proven delivery track record
- Commitment for on-time and on-budget, high-quality project delivery
- 100% flexibility (when, where, what, how)
- End-to-end ownership of the technology’s entire deployment
- Best practice deployment.
- Offsite system simulation to certify the topology
- Provision of service by certified professional experts
- Faster problem resolution
- Immediate, “high” R&D escalation
- Dedicated, experienced project management as a focal point
- Ability to “certify” the solution in the staging site
- Innovative internal deployment, troubleshooting, diagnostics, and monitoring tools
- Customer and partner knowledge transfer and empowerment as part of the engagement to make sure the local teams can take ownership
- Price attractiveness
- Offsite cable labeling and bundling to reduce time to production, manpower costs and risks
- Smooth handover from professional services to support
Engage with us today and tell us when and where- we will be there!
Write us at services-sales@mellanox.com